All systems are go

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  • Core System
    • Staff Control Panel
    • Customer Control Panel
    • Website Hosting

    • Flight Tracking

    • Public API

    • Credit Card Processing
  • Mobile Applications
    • Driver Application

    • Gazoop.it Customer App
  • Telephone / Call Center System
    • Inbound Calls
    • Outbound Calls
    • Call Handling and Shared Queues
  • System Notifications
    • Push Notifications

    • SMS Inbound
    • SMS Outbound
    • Email Inbound
    • Emails Outbound
Previous Incidents

[Resolved] Potential Service Effecting Issues

This incident lasted 52 minutes.
  • Push Notifications
Mon, 18 Nov 2019
12:05:37 UTC

Our automated checks have alerted us to a possible issue due to an increase number of errors, we are aware and currently investigating this.

12:58:27 UTC

We've investigated this issue and can confirm the issue has either been resolved or was a false positive. Thanks for your patience!

[Complete] Push Notifications - Planned Hardware Maintenance

This was a planned incident, it took 2 hours.
  • Push Notifications
Thu, 14 Nov 2019
15:02:13 UTC
Overview

We have been advised by our 3rd party vendor of the following maintenance effecting our Push Notifications.

"Team is going to perform a planned hardware maintenance to increase the overall service stability and performance.

Content Delivery Network, Control Panel, API endpoints, device registration may experience performance decrease for 10-15 minute intervals during the maintenance window:

Start: November 18, 2019, 10:00 UTC
End: November 18, 2019, 12:00 UTC"

  • Scheduled for Mon, 18 Nov 2019 10:00 UTC
  • Expected to take 2 hours
Mon, 18 Nov 2019
10:00:00 UTC

The scheduled maintenance is now underway. We'll keep you updated on our progress.

12:00:00 UTC

The maintenance is now complete. Thanks for your patience.

[Resolved] Intermittent Connection Issues

This incident lasted 35 minutes.
  • Core System
  • Website Hosting
  • Outbound Calls
  • Email Inbound
  • Push Notifications
  • Inbound Calls
  • Customer Control Panel
  • Gazoop.it Customer App
  • Driver Application
  • Flight Tracking
  • Staff Control Panel
  • Public API
  • Credit Card Processing
  • Telephone / Call Center System
  • System Notifications
  • Emails Outbound
  • SMS Inbound
  • Mobile Applications
  • SMS Outbound
  • Call Handling and Shared Queues
Sat, 16 Nov 2019
16:11:51 UTC

We're noticing some very intermittent connection issues causing page loads to fail sometimes. We're working to identify and resolve this.

16:31:05 UTC

We've fixed the core issue, and are waiting for things to recover.

16:47:38 UTC

We've now resolved the incident. Thanks for your patience.

No further notices from the past 7 days.